COPA STC Membership
Understanding Your Membership
At COPA STC, we are dedicated to helping your athlete reach their full potential through an objective, data-driven player development model. Our membership model is designed to provide complete schedule flexibility for each member.
Please take a moment to read the steps below to gain a better understanding of our community, our integral policies, and how to create, purchase, and manage your unique membership.
Step 1: UNDERSTANDING COPA STC’S PURPOSE
We believe it’s imperative that you understand COPA STC’s purpose and mission. What are we focusing our efforts
on and why? As we pioneer a new approach to human development, we need our members to understand the community they are joining.
Step 2: Membership Evolution
We’ve made significant changes from our previous membership model all with the goal to better serve our members.
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Step 3: Transparent Policies
Our policies, such as our session no-show and session late drop (no less than 24 hours) policy, no freeze policy, and minimum commitment lengths without early cancellation, are essential structures that help us maintain reasonable prices while delivering the best possible service and maximizing our members’ training and skills development potential. As a member, it is important to be fully aware of our policies, which we uphold strictly.
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Ins and Outs of Membership
• 7-Day Risk-Free Money-Back Guarantee: If you are not satisfied with your membership within 7 days of your purchase, you can fill out a form and we will refund your membership costs. However, please note that after 7 days have passed from the time of purchase, your minimum commitment length is locked in, and early cancellations are not permitted.
• Minimum Commitment: We offer memberships with a 3-, 6-, or 12-month minimum commitment. The monthly price decreases with an increase in the minimum commitment level. Following the fulfillment of your commitment, all memberships renew month-to-month at your commitment level price until you cancel your membership. If you are unsure if COPA and your athlete will be a long-term fit, consider starting at a shorter commitment length until we’ve convinced you! You can upgrade your commitment length later but cannot downgrade if your interests or schedule changes.
• Membership Freeze / Early Cancellation: Membership commitment lengths cannot be downgraded and COPA STC does not offer freezes or early cancellations. All commitment lengths must be fulfilled prior to a cancellation request being processed.
• Membership Cancellation Policy: Following the fulfillment of your commitment, you can cancel at any time with a 14-day notice. All notices must be submitted via the member services form.
• Session No-Show and Late Cancellation Policy: A fee of $20 will be charged if you cancel a scheduled class less than 24 hours before the scheduled start time, or if you fail to show up to a scheduled class. You can cancel any class 24 hours before the scheduled start time in your Member Portal without incurring a fee. In the event of a medical-related issue that requires you to drop a session under 24 hours from the scheduled start time, we offer up to 5 Late Drop Exemptions (refunds) per calendar year for members in good standing. To be eligible for a refund of the late drop fee, you must meet all prerequisites, including filling out a form within 72 hours from the late drop session, uploading a doctor’s note, and ensuring the session was not a no-show. Please note that non-illness reasons will not be considered for refunds.
• Schedule Release: On the 15th of every month, we post the following month’s schedule on DaySmart. Our new membership model prioritizes flexibility and encourages booking unused daily sessions rather than booking multiple fixed months in advance. If you have a specific day and time in mind, we encourage you to actively check the member portal in the days leading up to your desired training day. Our unlimited training membership requires members to actively manage their schedule.
• Minimum Commitment: We offer memberships with a 3-, 6-, or 12-month minimum commitment. The monthly price decreases with an increase in the minimum commitment level. Following the fulfillment of your commitment, all memberships renew month-to-month at your commitment level price until you cancel your membership. If you are unsure if COPA and your athlete will be a long-term fit, consider starting at a shorter commitment length until we’ve convinced you! You can upgrade your commitment length later but cannot downgrade if your interests or schedule changes.
• Membership Freeze / Early Cancellation: Membership commitment lengths cannot be downgraded and COPA STC does not offer freezes or early cancellations. All commitment lengths must be fulfilled prior to a cancellation request being processed.
• Membership Cancellation Policy: Following the fulfillment of your commitment, you can cancel at any time with a 14-day notice. All notices must be submitted via the member services form.
• Session No-Show and Late Cancellation Policy: A fee of $20 will be charged if you cancel a scheduled class less than 24 hours before the scheduled start time, or if you fail to show up to a scheduled class. You can cancel any class 24 hours before the scheduled start time in your Member Portal without incurring a fee. In the event of a medical-related issue that requires you to drop a session under 24 hours from the scheduled start time, we offer up to 5 Late Drop Exemptions (refunds) per calendar year for members in good standing. To be eligible for a refund of the late drop fee, you must meet all prerequisites, including filling out a form within 72 hours from the late drop session, uploading a doctor’s note, and ensuring the session was not a no-show. Please note that non-illness reasons will not be considered for refunds.
• Schedule Release: On the 15th of every month, we post the following month’s schedule on DaySmart. Our new membership model prioritizes flexibility and encourages booking unused daily sessions rather than booking multiple fixed months in advance. If you have a specific day and time in mind, we encourage you to actively check the member portal in the days leading up to your desired training day. Our unlimited training membership requires members to actively manage their schedule.
Step 4: Unlimited Training Schedule Expectations and Behavior
Our new membership model prioritizes flexibility and encourages booking unused daily sessions rather than booking multiple fixed months in advance. We’ve noticed some members reserving spots but then canceling close to the training day, resulting in up to 30% of sessions becoming available for short notice booking. Avoid booking sessions you don’t intend to use, as it’s not fair to fellow members and could lead to policy changes such as elevated pricing for premium time classes or additional costs for long-term session availability guarantees.
If you have a specific day and time in mind, we encourage you to actively check the member portal in the days leading up to your desired training day. While we cannot guarantee session availability, there is a high probability that at least one spot will open for your desired training day based on your age group and training level. For instance, you may be able to train every Wednesday, but it may not be possible to lock in every Wednesday a month in advance. Our unlimited training membership requires members to actively manage their schedule.
If you have a specific day and time in mind, we encourage you to actively check the member portal in the days leading up to your desired training day. While we cannot guarantee session availability, there is a high probability that at least one spot will open for your desired training day based on your age group and training level. For instance, you may be able to train every Wednesday, but it may not be possible to lock in every Wednesday a month in advance. Our unlimited training membership requires members to actively manage their schedule.
*MAKE SURE YOU SELECT "ADD A CHILD" AND ALL CHILDREN TO YOUR PARENT ACCOUNT.
Step 6: Purchasing your child’s membership
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Step 7: Schedule Your Assessment
All members (ages 6+) should begin their membership journey by completing the appropriate assessment to establish their baseline data. To ensure the highest quality training experience for our members within a flexible scheduling model, it’s crucial that athletes are grouped according to their age and skill level for soccer-based trainings. Our soccer assessments COPA Score (ages 12+), Junior COPA Score (ages 9-11), and COPA Skills Checks (ages 6-8) – help us accurately and objectively establish athletes’ training levels based on objective scores, enabling us to place them in the appropriate training groups.
If your athlete is 6 years old or older, they will initially have access to our non-advanced (ages 6-8 and 9-11) and Level 1 (ages 12-19) soccer training programs, as well as our SpeedLab sessions. To book into our Advanced, Level 2, or Level 3 sessions, you will need to achieve the appropriate training level through an assessment. We welcome athletes of all skill levels, from recreational to elite, and there is no minimum required score to purchase a membership. However, it is essential that your athlete is placed in the appropriate group to ensure that they thrive in their training sessions.
Please note that there is a fee associated with each assessment, but each membership includes a complimentary initial assessment. Don’t forget to “apply pass” when checking out.
If your athlete is 6 years old or older, they will initially have access to our non-advanced (ages 6-8 and 9-11) and Level 1 (ages 12-19) soccer training programs, as well as our SpeedLab sessions. To book into our Advanced, Level 2, or Level 3 sessions, you will need to achieve the appropriate training level through an assessment. We welcome athletes of all skill levels, from recreational to elite, and there is no minimum required score to purchase a membership. However, it is essential that your athlete is placed in the appropriate group to ensure that they thrive in their training sessions.
Please note that there is a fee associated with each assessment, but each membership includes a complimentary initial assessment. Don’t forget to “apply pass” when checking out.
Step 8: Managing your child’s unlimited training schedule
Athletes ages 9+ should start their new membership journey by booking their initial complimentary COPA Score or Junior COPA Score.
All members, regardless of age, now have access to unlimited sessions. As a friendly reminder, we do charge $20 for any late cancellation (under 24 hours) or session no show, so don’t forget to cancel any sessions you can no longer attend in a timely manner.
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Step 9: Connect with a COPA STC Onboarding Representative
Once you purchase your membership, one of our membership representatives will reach out to you to help you schedule your first couple of sessions and answer any questions.
Program Details
To learn more about how our new model works including membership options, benefits, policies, and pricing, select your age group below:
