Account Requests

For assistance with any of the items below, submit a Request Form:

MEMBER FAQ

How do I register for sessions?
You can register for a session at COPA STC through your member account on DaySmart Recreation. Login to your account HERE. Once you are logged into your account, follow the steps below to register.
 
  • 1. Select the Register Tab
  • 2. Make sure you select the appropriate person from the drop down in the box “Who are you registering?
  • 3. Select the program box based on the age of the athlete you are registering. Example: 9-11yrs
  • 4. Select VIEW next to the type of session you are looking to book. Example: Gameplay, Soccer Training, Specialized Clinic
  • 5. Select Register to see days and times available. There is a day and time listed here but this is NOT the only day and time available- you need to select register to see all the offerings. NOTE: There is a price listed here but once in your cart you will not be charged if you already have a membership.
  • 6. Select the days and times you would like to register your athlete and proceed to checkout. Once you have booked, you can see all of your upcoming sessions in your Activities tab.
    *Please reference the following videos for some helpful registration tips and to avoid some common pitfalls.
    www.copastc.com/booktrainingsessions-video
What happens if I can’t attend a session I am registered for?
As all members at COPA STC are allowed unlimited sessions during a week, we ask that athletes only register for sessions they will attend. A $20.00 No Show Fee will be charged to the credit card on file the day following the class that was unattended. We understand circumstances may arise which would prohibit an athlete from attending a session. In this case, you are allowed to drop a session that your athlete is registered for up to 24 hours before your scheduled session begins. The $20.00 No Show Fee will only be charged for absences for sessions that have not been attended or for sessions that have been cancelled with less than 24 hours-notice. You can drop your session through the activities tab in your account dashboard.
 
  • 1. LOGIN to your DaySmart Recreation Account
  • 2. On the left-hand side of your dashboard, find the ‘Activities’ Tab
  • 3. Under ‘My Upcoming Events’ find the session that you are unable to attend
  • 4. Select the DROP option under the date of the session
  • 5. Please double check that you have selected the correct date and time and select Drop Event to confirm. (Once you have dropped a session, you lose your place in that session. You will need to re-register for the session through your membership portal if you decide at a later date to attend.)

* Your membership portal will only allow you to drop sessions that are included at no additional cost with your membership. If you have paid an additional amount for a session, you must fill out the Account Request Form found on the copastc.com website requesting a cancellation no less than 24 hours prior to your session to receive a refund for the additional cost of the session. Any no shows for sessions you have paid an additional amount for without a submitted Account Request form or a form submitted less than 24-hours prior to the start will not be refunded and the cost of the session will be forfeited.
Can I request a session I don’t see listed in your schedule?
Not finding a session that works with your schedule? We are monitoring capacities and doing our best to add sessions when needed. However, if there is a day or time that you would love to see us offer, please fill out our Member Session Add Request Form and we’ll do our best to accommodate.
CLICK HERE TO FILL OUT FORM
Is there an Initiation Fee?
Members are charged a one-time initiation fee when purchasing a membership. This fee varies by age but may include a COPA jersey, RFID and COPA.me. This fee is also assessed if the member cancels their membership but returns at a later date.
Can I change my commitment length?
Members may upgrade their commitment length at any time. This upgrade will take place at the start of the next billing cycle at which point a new contract will be created and the upgraded commitment length will start. When upgrading, members are required to fulfill the entire length of the new commitment, regardless of what their initial commitment was or how much of that commitment was previously fulfilled. Commitment downgrades are prohibited. To request an upgrade to your membership commitment length, please fill out the Account Request Form.
Can I upgrade or downgrade my membership type?
Members may upgrade or downgrade between a COPA Membership and a COPA All-Access Membership when they have purchased a 6 or 12-month commitment. 3-month commitments are prohibited from changing their Membership type. Members are allowed one upgrade and one downgrade to their membership over the course of their original purchase commitment. Once the upgrade/downgrade has been requested, the changes will take place at the start of the next billing cycle. Upgrading or downgrading does not change the length of the original purchase commitment. For example, if you originally purchased a COPA Membership with a 6-month commitment and decided to upgrade to the COPA ALL-ACCESS Membership after 3 months, you would still be required to fulfill the remaining 3-months of your original purchase commitment. To request an upgrade or downgrade to your membership, please fill out the Account Request Form.
How do I cancel my membership?
Members may cancel their Membership at any time after their original purchase commitment has been fulfilled. COPA STC requires 14 days-notice to cancel a membership and all memberships will be cancelled at the end of the billing cycle. Cancellation requests made with less than 14 days-notice will take place at the end of the next billing cycle. Cancellation requests made before the purchase commitment is fulfilled will be honored at the end of the original commitment only regardless of whether or not your athlete continues to attend COPA STC. You will be billed every month until cancellation regardless of attendance and no refunds or prorations are allowed based on consumption. Membership Cancellation requests must be made in writing on the Account Request Form. Requests made via phone, email or in person at the front desk will not be honored without the Account Request form filled out by the member.
Can I freeze my membership?
COPA STC no longer allows membership freezes.
Can I pause my athlete’s membership due to injury?
When an athlete has sustained a serious injury that prohibits them from participating at COPA STC for an extended period of time, they may qualify for an injury pause. COPA STC requires a doctor’s note as well as an Account Request Form submitted to request the pause. This pause will happen at the end of the billing cycle at which point the member will not be charged again during the duration of the injury pause. COPA STC will pause the billing for the duration of time the doctor’s note says the member is unable to participate after which billing will automatically be resumed. Members original purchase commitment will also pause with the membership and start up again when the membership is resumed. When member returns to COPA STC, the original purchase commitment will restart and the member will be required to then fulfill the duration of the original commitment. Should the athlete need to continue the injury pause longer than the original doctor’s note dictates, an additional doctor’s note is required. Long term or career ending injuries will be considered on a case-by-case basis and require direct communication with COPA STC staff.
What if I miss a payment?
Although all memberships are on an auto renewal schedule, we understand that you may need to change your credit card information from time to time. You may do this through your membership portal in DaySmart Recreation.

If any credit card charge payable to COPA STC is not honored, Management will contact you to resolve the issue by phone or email. If the issue is not resolved within seven (7) days, Management will assess a $25.00 charge for each credit card rejected and collect the current and past-due balance in any subsequent month. To the extent that Buyer and Member is not the same person, Member shall be obligated to make all payments that Buyer fails or has failed to make (including past and future payments for use of COPA STC).

You will not be permitted access to enter COPA STC until all fees are current. To the fullest extent permitted by law, you are obligated to pay any collection and/or legal costs incurred by COPA STC for collection of any fees. COPA STC reserves the right to charge balances and overdue balances to their current account under the EFT Authorization.

COPA STC may, at its option, terminate your membership if: (a) you fail to make timely payment under any payment plan; (b) you fail to follow COPA STC’s Membership Rules and Regulations or this Agreement; or (c) your conduct is improper or harmful to the best interests of COPA STC or its members. You will be notified of the termination of your account by phone or email to the information entered when registered. Termination for cause is effective on the date COPA STC first contacts you. You remain financially responsible for all dues and charges incurred until the date of termination and through your original commitment length.
What are COPA STC’s holiday closures?
COPA STC is closed for the holidays listed below. Session offerings may be limited or varied on other major holidays.

Easter Sunday
July 4th
Thanksgiving Day
Christmas Eve
Christmas Day
What do I do if I feel like my athlete should be in a higher training level?
Levels are determined by the Skills Check (6-8yrs), The Junior COPA Score (9-11yrs) and The COPA Score (12+). Skills Checks are offered the last full week of every month and available for booking. The Junior COPA Score and The COPA Score are offered weekly and available for registration and purchase. Athletes are encouraged to take these assessments to attempt to level up. If the score depicts they should move up a level, at that point they will be tagged in DaySmart and thus have access to higher level training sessions.
What is the COPA.me?
COPA.me is a summary of every athlete’s individualized journey while being a COPA STC member. The booklet serves as a tool for athletes, parents, and COPA Coaches to easily access the objective and subjective data that we have for each individual member. Athletes should bring their COPA.me with them to every session as they will use and reference this for data tracking. A replacement COPA.me can be ordered at the front desk for an additional fee.

LEARN MORE