Members can freeze their account one time per year for up to 3 months. When an account freeze occurs, members’ billing, class schedule and any make-up or assessment credits on the account will be frozen. Members must be active (unfrozen) in order to use make-up and assessment credits. Any remaining monetary balance on a member’s account will be stored and accessible upon their return to COPA. All account freezes will be processed the day before your next scheduled session to account for the full week of sessions that were used. To account for processing time, requests must be submitted at least 48 hours before the freeze needs to take place. No refunds will be granted for late submissions.

*Due to COVID-19, we are temporarily suspending our one-time-per-year freeze policy.

To account for processing time, requests must be submitted at least 48 hours before the day/time change needs to take place. In order to streamline the process, please provide as much information as possible about the new day/time you would like your athlete to attend in the description section.

To account for processing time, requests must be submitted at least 48 hours before the unfreeze needs to take place. In order to streamline the process, please provide as much information as possible about the day/time you would like your athlete to attend in the description section.

Although a freeze is always suggested over a full cancellation, we understand there are circumstances where a cancellation is the best option. All cancellations will result in a loss of assessment credits, make-up credits and any unused funds remaining on the account. All members are welcome to attend sessions through the end of the current billing cycle. To account for processing time, requests must be submitted at least 48 hours before the cancellation needs to take place. No refunds will be granted for late submissions or any balance remaining on the account.