RESCHEDULE

FAQ

SESSION RE-SCHEDULING: Members of COPA Train, COPA Kids and COPA SpeedLab are entitled (subject to availability) to re-schedule a specific number of sessions in a calendar month based on their membership level. For a session to be eligible for re-scheduling, a session must be cancelled a minimum of twenty-four (24) hours prior to the original scheduled session time. All re-scheduled sessions must be scheduled and used by the conclusion of the following calendar month. Permitted Re-Schedules DO NOT roll over from month to month. All permitted re-schedules expire at the end of the calendar month. Only currently active and paid customers may use rescheduled sessions. If a membership is frozen, terminated, has an overdue balance or for any other reason is not active they will not have the ability to use a reschedule. The number times you are permitted to reschedule per month is directly correlated to the number of times you typically attend a program per week. If you attend a small group program or kids class once per week, you are permitted one reschedule per month for that particular program. If you typically attend a small group program or kids class twice per week, you are permitted two reschedules per month for that particular program (and so on).

A. Fill out the reschedule request form below a minimum of 24 hours in advance of your session.
        i. In case of illness, please submit the form by 8am on the day of the session and attach a doctor’s note.

B. Receive credit for a makeup class (must be used by end of calendar month following missed session).

C. Program leaders will contact you with available make up sessions (within 1 week of missed training session).

COPA TRAIN

COPA Kids

SpeedLab

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